Monday, May 31, 2010

How to add content activities to your UCD process

Are you part of a UCD or Customer Experience team that's recently had a eureka moment and realized that you need to pay attention to content? You know that quality content needs to be part of your process if you're ever going to create really great customer experiences, but what does that look like?

Here's a simple diagram that shows various content-related activities that can be done throughout the various project stages. Some of them reflect traditional UCD activities, just be sure to include a content component in each of them!

3 comments:

  1. Because there is a huge competition and you content should fit better your target audience that any other because you can get fans like apple has.

    ReplyDelete

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